Charming Smiles in Charlotte

Sunday, May 3

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Charming Smiles in Charlotte

Well, I’m off on another adventure. This week, you’ll find me at the CSWeek Conference in Charlotte, North Carolina. Partnering with my long-time client Infosys, I’ll be here for 3 days at the conference to impart a little bit of whimsy upon the crowds attending this conference that brings together many of the contenders in the utility services and customer service industries.

Having never been to Charlotte, I was excited to find out that my friend and colleague Lars is also here for the CSWeek Conference. We’ve already made plans to meet up for dinner and explore what fun things this eclectic little city has to offer. With myriad restaurants and museums, I’m already certain we’re going to have a great time.